Cross Cultural Training

Cross Cultural Training

Business Improvement


Course Type:



1 day


Who is it for?

Managers/Team Leaders

What is it about?

As organisations become increasingly global in their activities and structure, the need to understand and communicate well with other cultures has become very important. Across the world there can be a wide variety of approaches to everything from personal space to time consciousness and levels of formality. It's vital for anyone working across cultural boundaries to know best practice.

This course will provide learners with a valuable set of models and insights into the ways cultures vary, and how they can make the most of intercultural and international relationships. It's a practical workshop full of different case studies and opportunities to explore the specific challenges faced by each learner.

What will I get out of it?

Achievement vs relationship cultural styles. This course uses the models developed by Trompenaar and Hofstede. As such it covers understanding cultural difference in a number of dimensions:

  • Uncertainty avoidance
  • Masculinity/feminity
  • Power distance
  • High context/low context
  • Individualism/collectivism
  • Achievement/ascription
  • Time consciousness (monochronic vs polychronic chronemics)
  • Personal Space (personal/physical proxemics)
  • Touch and culture (haptics)
  • Clothing and personal display
  • Gesture
  • Gaze
  • Facial expression

What I will Learn

  • Greater recognition of how behaviour and attitudes vary by culture
  • Appreciation and empathy for the work ethics and approaches of different cultures
  • The ability to adapt your interpersonal behaviour to fit the cultural norms of your business partners
  • Stronger cross-cultural working relationships
  • The ability to overcome invisible obstacles to effective business through better interpersonal sensitivity

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