What is Customer Service

What Is Customer Service

Customer Services


Course Type:



1 day


Who is it for?

Anyone wanting to improve their Customer Service

What is it about?

All companies strive to provide exceptional Customer Service. But what will distinguish you from the crowd?

This course provides you with the practical skills and techniques to ensure that your customers, both internal and external receive the best service possible.

What will I get out of it?

  • Understand the importance of the provision of good customer service
  • Identify customer and organisational needs and expectations in respect of service levels
  • Describe the differences between strong and weak customer care
  • Recognise how to present a professional image
  • Identify the techniques used to handle customer complaints

What I will Learn

  • Introduction to Customer Services
    • What is Customer Service
    • Why is it important?
    • dentifying customer needs
  • Effective Communications
    • Effective and ineffective communication styles
    • Questioning and listening techniques
    • Telephone techniques
  • Presenting a Positive Professional Image
    • First Impressions
    • Presenting a positive attitude and image
    • dentifying and using appropriate body language
  • Handling Customer Complaints
    • Why customers complain
    • Resolving difficult customer situations
    • Handling complaints positively

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