A common mistake companies make in marketing efforts is positioning their company or product as the hero of the story. Make the customer
One of the key qualities of customer service is good communication. Think about…. What makes a good communicator? What are the benefits of effective communication?
‘Professionalism’ describes the qualities, skills, competence and behaviours expected of individuals belonging to any given profession. As the face/voice of your organisation, you will be
On International women’s day Sirenna would like to celebrate the women in the team and all the women that we have worked with and will
Good customer service helps all of us. Whether you speak to your customers over the phone, or face-to-face, in a restaurant or shop a happy,