just listen

Shush…. Just Listen

One of the key qualities of customer service is good communication. Think about…. What makes a good communicator? What are the benefits of effective communication?

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Negative Impression

Negative Impression

‘Professionalism’ describes the qualities, skills, competence and behaviours expected of individuals belonging to any given profession. As the face/voice of your organisation, you will be

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customer service

Customer Service

Good customer service helps all of us. Whether you speak to your customers over the phone, or face-to-face, in a restaurant or shop a happy,

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Perfectionism

Perfectionism

Being a perfectionist for most people just means we like doing a good job and hate making mistakes, which, when it comes to work is

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Deadline

Deadlines and me

Here at Sirenna we do a lot of project work, which sometimes means we must work to very short deadlines. Today I am going to

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The Art of Procrastination

The Art of Procrastination

Procrastination can affect a lot of people in life, some are more prone to it than others, however is it a bad thing? Let’s look

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