Communication top 5 tips

Top 5 Tips for Better Communication

Communication is a key aspect of day to day life, and improving your communication skills will greatly improve many aspects of your career and personal

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good Negotiator

Qualities of a Good Negotiator

Entering a negotiation can seem daunting, yet some people find it comes naturally to them.     A negotiator should observe everything. You must be

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Preparing for a Negotiation

Preparing for a Negotiation

Effective negotiation can help you to resolve situations where what you want conflicts with what someone else wants. The aim of win-win negotiation is to

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The Art of Negotiation

The Art of Negotiation

Wouldn’t it be a different world if everybody thought the way you did? If everybody spontaneously conformed to your every wish, your every thought, your

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Top 5 Common Customer Service Mistakes

Top 5 Common Customer Service Mistakes

We at Sirenna have a belief that ensuring a great customer service is paramount to business success and longevity. This month we have covered the

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The Customer is the Hero

The Customer is the Hero

A common mistake companies make in marketing efforts is positioning their company or product as the hero of the story.     Make the customer

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