Effective negotiation can help you to resolve situations where what you want conflicts with what someone else wants. The aim of win-win negotiation is to
Wouldn’t it be a different world if everybody thought the way you did? If everybody spontaneously conformed to your every wish, your every thought, your
We at Sirenna have a belief that ensuring a great customer service is paramount to business success and longevity. This month we have covered the
A common mistake companies make in marketing efforts is positioning their company or product as the hero of the story. Make the customer
One of the key qualities of customer service is good communication. Think about…. What makes a good communicator? What are the benefits of effective communication?