The Art of Negotiation

The Art of Negotiation

Wouldn’t it be a different world if everybody thought the way you did? If everybody spontaneously conformed to your every wish, your every thought, your

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Top 5 Common Customer Service Mistakes

Top 5 Common Customer Service Mistakes

We at Sirenna have a belief that ensuring a great customer service is paramount to business success and longevity. This month we have covered the

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The Customer is the Hero

The Customer is the Hero

A common mistake companies make in marketing efforts is positioning their company or product as the hero of the story.     Make the customer

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just listen

Shush…. Just Listen

One of the key qualities of customer service is good communication. Think about…. What makes a good communicator? What are the benefits of effective communication?

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Negative Impression

Negative Impression

‘Professionalism’ describes the qualities, skills, competence and behaviours expected of individuals belonging to any given profession. As the face/voice of your organisation, you will be

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customer service

Customer Service

Good customer service helps all of us. Whether you speak to your customers over the phone, or face-to-face, in a restaurant or shop a happy,

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